In short
- Plans are billed monthly or yearly, at the start of each period; analysis credits are given every month.
- You can cancel at any time; your plan stays active until the end of the period.
- Polar collects payments as merchant of record; taxes are shown at checkout.
- If an analysis fails, your analysis credit is returned automatically.
§ 01Billing
- Plans are billed monthly or yearly, as you choose, at the start of each period; with yearly billing one year (10 months of the monthly price) is charged up front. Customers in Türkiye are charged in Turkish lira (TRY); all other customers in US dollars (USD). The applicable amount and currency are shown at checkout.
- Payments are collected by Polar, acting as merchant of record. Polar is legally the seller and handles the sale, taxes and invoices for you; taxes are shown at checkout.
- Your card details stay with the payment provider and never reach us.
§ 02Renewal
Unless canceled, your subscription renews automatically at the end of each billing period (every month with monthly billing, every year with yearly billing). Price changes for existing subscriptions are announced before the next billing period.
§ 03Cancellation
You can cancel your subscription at any time from the Plan and Invoices page of the dashboard. Cancellation takes effect at the end of the current billing period, and you keep your plan until then.
§ 04Plan Changes
You can change your plan and your billing period (monthly or yearly) from the Plan and Invoices page. Moving to a higher plan, or from monthly to yearly, is invoiced right away; moving to a lower plan, or from yearly to monthly, takes effect at the end of the paid period. The amount and the effective date are shown before you confirm.
§ 05Analysis Credits
Plan limits are listed on the pricing page. With yearly billing, analysis credits are still given every month; unused monthly credits do not roll over.
If an analysis gets no answers, or fewer than half of the expected answers, the credit it used is returned automatically.
§ 06Free Plan
The free plan includes 1 analysis in total and needs no credit card. As no payment is taken for free use, there is nothing to refund.
§ 07Refunds
Refund requests are handled under Polar’s refund policy and applicable consumer law. Send your request to hello@geodog.co from the e-mail address registered to your account.
When the payment for a billing period is refunded in full, your plan ends at that moment and your account continues on the Free plan; that period’s unused analysis credits end too, while your projects and past analyses are kept. A partial refund leaves your plan and credits unchanged.
Consumers keep any mandatory rights granted by the law of their country.
Have a Question?
Write to us about anything in this document; we usually reply within a few business days.
hello@geodog.coThis document is written to explain in plain language how the GeoDog service works. If it conflicts with applicable law, the law prevails.