Support
How Can We Help?
Questions about your account, analysis credits, results or billing? Check the resources below first; if you can’t find the answer, write to us.
Quick Help
- Frequently Asked QuestionsShort answers about the free analysis, plans and analysis credits.
- How Are Results Calculated?How rates, questions and sources are measured.
- Billing and SubscriptionPlan changes, cancellation and invoices live on the Plan and Invoices page of the dashboard.
- Subscription and RefundsCancellation, renewal and refund terms.
- Your DataYour rights to export and delete your data.
- Security ReportsHow to report a vulnerability.
Write to Us
If you can, use the e-mail address on your account; it helps us find your issue faster.
We usually reply within one business day.
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